If you’ve landed on this page, likely you’ve already spoken to us and we have directed you here. If not, please give us a call at 226.270.8488 to book a support session. Please see the following details below for further instructions!
TechBytes Supports Remote sessions on multiple platforms. Please select your operating system on the device you wish to do the remote support session on and follow the instructions and information below.
WINDOWS SUPPORT
After downloading using the button above, please click the file that has downloaded to begin the install.
There will be a brief install and once finished please double click the application.
PLEASE provide us this information after we ask for it.
9 Digit ID: _________
4 Digit Password: ____
To the right of the 9 digit ID number is a ‘Allow connections’ button. Once you have hit allow connections you will get a 4 digit password.
Once we have control, please sit back and relax. You are now in good hands!
MAC SUPPORT
For Mac users, please download the Mac Remote Download link above, and begin the installation process once the file is completed downloading.
Once the support assistant is installed, please run it and let the support staff know what your ID is! Once support staff has connected please sit back relax!
iOS SUPPORT
For Apple phone users, please download the iOS Remote Download link above, and begin the installation process on your phone once the file is completed downloading.
Once the support assistant is installed, please run it and let the support staff know what your ID is! Once support staff has connected please sit back relax!
LINUX SUPPORT
For Linux users, please download the Linux Remote Download above, and begin the installation process once the file is completed downloading.
Once the support assistant is installed, please run it and let the support staff know what your ID is! Once support staff has connected please sit back relax!
ANDROID SUPPORT
On your android device, click on the Android Remote Download above to begin the download process. It should prompt you to download the file and click ok like the image below.
Once installed continue through the prompts and accept the terms and conditions of the application. Once finished swiping through the prompts, please send the ID inside the app to your support staff.
